New lead instant follow-up workflow Build a workflow that fires within 60 seconds of a new lead coming in — send an immediate SMS + email to the lead, and notify your team in Slack/email.
Missed call text-back automation GHL's most-used feature. When anyone calls your number and you miss it, GHL automatically sends a personalized SMS within seconds. Set this up first.
Appointment confirmation + reminder sequence Auto-send confirmation SMS/email on booking, reminder 24 hours before, and reminder 1 hour before. Include easy reschedule link. Reduces no-shows by 60%+.
Post-appointment follow-up workflow After a consultation or appointment, auto-send a follow-up sequence — thank you message, proposal/next steps, and a nurture sequence for no-decision leads.
Lead nurture drip sequence (14-day) Build a 14-day automated follow-up sequence for leads who don't book immediately — mix of value content, case studies, and soft CTAs. This closes leads who weren't ready on day 1.
Pipeline stage automation triggers Set up automation that fires when leads move between pipeline stages — e.g. when moved to "Proposal Sent," auto-send proposal follow-up on day 3, 7, 14.
Re-engagement win-back campaign Set up a workflow that targets contacts who haven't responded in 30–60 days with a new offer, case study, or direct outreach — reactivates 10–20% of cold leads.
Review request automation After a completed project or service, auto-send a Google/Facebook review request via SMS. Most clients forget — automated reminders triple review collection rates.
Referral request workflow After a positive client outcome, trigger a referral request sequence — personalized message asking for a warm introduction or referral to someone they know.
Test all workflows end-to-end Use GHL's test mode to run through each workflow manually. Check that all emails send, SMS fires, pipeline stages update, and notifications work correctly.